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Patient Information Center

Your first visit with us

Whether your well-being requires attention to chronic disease or treatment of an acute illness, we want you first visit to be a pleasant experience.  New patient registration starts with a phone call to the clinic of your choice.  Our relationship begins the minute you call and we get the details needed to start your healthcare journey with us.

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How to prepare for your first visit:

  • Arrive at least 15 minute early for registration and paperwork

  • Bring your Driver's License or Photo ID

  • Bring your Insurance Cards

  • Bring your current medications

  • Bring a copy of Immunization Records if applicable

  • See printable version of the New Patient Packet to complete prior to appointment in order to expedite the registration process.

Patient Information and Forms

Click on the name of each item below for information or to print at your convenience.  

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Appointments

  • Arrive 15 minutes before your scheduled appointment.

  • Bring your insurance cards to every appointment.

  • Bring all medications to each appointment.

  • Copays and deductibles are due at check-in.

  • Please give a 24-hour notice if you are unable to keep scheduled appointment.

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Please note that if you are late for your appointment (>15 minutes) we will do our best to accommodate you, however depending on patient load for the day it may be necessary to reschedule your appointment for a different day or time.  While we strive to minimize your wait time, emergencies do sometimes occur and take priority.  We appreciate your understanding in these cases.

Insurance and Billing

  • Patients are responsible for all copays and deductibles are due at the time of service. 

  • Patients are responsible for any services received that may not be covered by your insurance plan resulting in account balances.

  • Please bring your insurance cards to each appointment.

  • We must be able to verify your coverage before services are rendered.

  • Inform our staff if there are changes in insurance, home address, phone numbers or employment. 

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Insurance Plans

  • We accept most major insurance plans to include:

    • Medicare​

    • Medicaid

    • Wellcare

    • Anthem Blue Cross Blue Shield

    • Humana

    • Aetna

    • Cigna

    • United Healthcare

    • UMR

    • Passport

    • Most Medicare Advantage/Replacement Plans

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To reach our Billing Department regarding your bill or questions regarding insurance coverage please call any of our locations and chose Option 5.  

Walk-In Policy

Our goal is to provide quality individualized care in a timely manner.  Depending on patient volume at the time of walking in for an appointment, we do reserve the right to request that you come back at a better time and/or date.  Please note that walk-ins are seen by the first available Provider, not by request. 

Medication Refills

Don't let your medication run out!  Please make sure to ask for any medications needed or that you may need before your next visit at each appointment.  If you are low or have no further refills please contact your pharmacy so they can notify us electronically.  Please allow 24-48 hours for your prescription to be sent to the pharmacy to fill.

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Patients much be seen for the following each time:

  • New prescriptions or changes to medications

  • Antibiotics

  • Controlled Medication refills

Automated Reminders

Our clinics utilize an automated reminder system to remind your of any upcoming appointments for you and your family.  Reminders are sent via phone call or text message.  The system calls you 3 days prior to your appointment notifying you of the date, time, provider and location.

Patient Portal

This is a secure online website that gives you convenient 24-hour access to your personal health records from anywhere. 

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See all of your health information in one place  

  • Lab Results

  • Radiology Reports

  • Allergies and Medications

  • Vital Signs

  • Past Medical history

  • Upcoming and Past Appointments

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2 ways to access:

  1. Provide our front office with your personal email to receive a link with step by step instructions on how to access your portal.

  2. Download the free Healow app from the Apple App Store or Google Play.  

    1. Search our Practice by entering practice code: AIDJBD​

After Hour Calls

If you are calling after hours with a non-urgent matter you may leave a message on our message system and your call will be returned next business day.

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If you have an urgent matter after hours that is not considered a medical emergency you may call  859.813.9010 to speak directly with our on call Provider.  

Emergencies

If you have a medical emergency please call 911 or go directly to the nearest emergency room.

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